If you need assistance, you can submit a support request through our support portal. Follow the steps below to ensure your request is handled quickly and efficiently.

Step 1: Access the Support Portal

This is the main support page.

Click OPEN A NEW TICKET to begin.

Step 2: Enter Your Contact Information

Fill in your details so our team can contact you:

• Email Address
• Full Name
• Phone Number
• Mobile Number

Step 3: Select a Help Topic

Choose the category that best matches your request and provide as many details as possible.

Important: Each category has its own set of questions to answer.

Step 4: Fill Out Technical Details (if applicable)

Provide this additional information, which helps our engineers resolve the issue much faster:

• Device Type (Laptop, Desktop, etc.)
• Operating System
• Device Name
• Location (Office, Home, Remote)
• Device usability (Yes / No / Partially)

Step 5: Provide Ticket Details

Enter a clear summary and detailed description of your issue:

• Brief Summary (e.g., Laptop running slow)
• Detailed Description (what is happening, when it started, etc.)

Tip: The more details you provide, the faster we can assist you.

Step 6: Attach a Screenshot (Optional but Recommended)

Please upload an image that illustrates the issue and errors to assist us in diagnosing the problem more quickly.

Step 7: Complete CAPTCHA and Submit

• Enter the CAPTCHA text
• Click Create Ticket

A ticket will be created, and a notification will be sent to your email.

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Last Revision : 03-20-26